Faith and Hope is Recovery LLC & Renee Family Health and Psy

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This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your personal data. This policy applies to our website, patient portal, SMS communications, and all related services.

We may collect the following types of personal information:

• Name
   
• Address
   
• Email address
   
• Phone number
   
• Date of birth
   

• Medical history and diagnoses
   
• Treatment plans
   
• Mental health information
   
• Appointment details
   

• IP address
   
• Device type
   
• Browser type
   
• Website usage data (cookies, analytics)
   

• Messages sent through our website
   
• SMS communications (if you opt in)
   
• Phone call details (not recordings unless stated)
   

We may use your personal information to:

• Provide clinical care and treatment
   
• Schedule and manage appointments
   
• Communicate with you by phone, email, or SMS
   
• Send reminders, updates, or important service information
   
• Maintain medical records
   
• Manage billing and insurance claims
   
• Improve website experience and services
   
• Comply with legal, ethical, and regulatory obligations
   

If you choose to opt in to SMS/text messaging, we may use SMS to:

• Send appointment reminders
   
• Provide scheduling updates
   
• Send administrative notifications
   
• Communicate important practice announcements
   

SMS consent is not shared with third parties.
You may opt out of SMS messages at any time by replying “STOP.”

We do not sell or rent your personal information.

We may share information only with:

• Your treating providers
   
• Referring providers
   
• Pharmacies
   
• Laboratories
   

• Billing services
   
• Insurance payers
   
• Practice management software
   
• HIPAA-compliant service providers
   

These partners are required to protect your information and use it only for services related to your care.

We may also share information when required by:

• Law enforcement
   
• Court orders
   
• Public health authorities
   
• HIPAA and other regulatory guidelines
   

We use industry-standard security measures to safeguard your data, including:

• HIPAA-compliant systems
   
• Encryption
   
• Secure servers
   
• Limited staff access
   
• Password-protected accounts
   

Despite best efforts, no system can be guaranteed 100% secure; however, we continuously work to enhance protection.

You have the right to:

• Access your medical records
   
• Request corrections
   
• Request restrictions on certain uses
   
• Request copies of your data
   
• Withdraw consent for SMS or electronic communications
   
• File a complaint if you believe your privacy rights have been violated
   

To exercise these rights, contact:
[Your Contact Email]
[Your Practice Phone Number]

Our website may use cookies or analytics tools to improve user experience.
You can adjust your browser settings to decline cookies if preferred.

We may update this Privacy Policy periodically.
Any changes will be posted with a revised “Last Updated” date.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your personal data. This policy applies to our website, patient portal, SMS communications, and all related services.

We may collect the following types of personal information:

• Name
   
• Address
   
• Email address
   
• Phone number
   
• Date of birth
   

• Medical history and diagnoses
   
• Treatment plans
   
• Mental health information
   
• Appointment details
   

• IP address
   
• Device type
   
• Browser type
   
• Website usage data (cookies, analytics)
   

• Messages sent through our website
   
• SMS communications (if you opt in)
   
• Phone call details (not recordings unless stated)
   

We may use your personal information to:

• Provide clinical care and treatment
   
• Schedule and manage appointments
   
• Communicate with you by phone, email, or SMS
   
• Send reminders, updates, or important service information
   
• Maintain medical records
   
• Manage billing and insurance claims
   
• Improve website experience and services
   
• Comply with legal, ethical, and regulatory obligations
   

If you choose to opt in to SMS/text messaging, we may use SMS to:

• Send appointment reminders
   
• Provide scheduling updates
   
• Send administrative notifications
   
• Communicate important practice announcements
   

SMS consent is not shared with third parties.
You may opt out of SMS messages at any time by replying “STOP.”

We do not sell or rent your personal information.

We may share information only with:

• Your treating providers
   
• Referring providers
   
• Pharmacies
   
• Laboratories
   

• Billing services
   
• Insurance payers
   
• Practice management software
   
• HIPAA-compliant service providers
   

These partners are required to protect your information and use it only for services related to your care.

We may also share information when required by:

• Law enforcement
   
• Court orders
   
• Public health authorities
   
• HIPAA and other regulatory guidelines
   

We use industry-standard security measures to safeguard your data, including:

• HIPAA-compliant systems
   
• Encryption
   
• Secure servers
   
• Limited staff access
   
• Password-protected accounts
   

Despite best efforts, no system can be guaranteed 100% secure; however, we continuously work to enhance protection.

You have the right to:

• Access your medical records
   
• Request corrections
   
• Request restrictions on certain uses
   
• Request copies of your data
   
• Withdraw consent for SMS or electronic communications
   
• File a complaint if you believe your privacy rights have been violated
   

To exercise these rights, contact:
[Your Contact Email]
[Your Practice Phone Number]

Our website may use cookies or analytics tools to improve user experience.
You can adjust your browser settings to decline cookies if preferred.

We may update this Privacy Policy periodically.
Any changes will be posted with a revised “Last Updated” date.

Our team consists of highly trained and experienced psychiatrists and therapists who are passionate about helping individuals achieve optimal mental health and wellbeing. We value diversity and inclusivity, and strive to create a welcoming and safe environment for all of our patients.

We provide a variety of resources to support our patients in their mental health journey, including self-help materials, educational resources, and community referrals. We believe that knowledge is power, and we are committed to empowering our patients to take charge of their mental health.

If you have any questions or would like to schedule an appointment, please don't hesitate to contact us. We are here to support you on your journey towards mental wellness.

We accept most insurance plans and offer a sliding scale fee for uninsured patients. We believe that everyone deserves access to quality mental health care, and we are committed to making our services accessible to all.